EFFICIENT CARGO CLAIMS HANDLING
Incidents leading to customers having to submit cargo claims, be it damages or loss of cargo, causes inconvenience and cost time. With its seventh Quality Promise on claims handling, the company has set itself the goal to accelerate these claims.
In future, in 85% of cases customers will receive a resolution within 14 days – including, acceptance, rejection or the start of settlement negotiations.
“By resolving cargo claims within 14 days, Hapag-Lloyd will be quicker and well below the industry average of 30 days”, says Thomas Mansfeld, General Counsel and Head of Corporate Insurance and Rish Management at Hapag-Lloyd. “We are convinced that we will reach this target with our highly specialized department for cargo claims. To enable our experts to react quickly to all inquiries, we have created new structures, systems and tools”.
To accelerate the total cargo claim handling process, Hapag-Lloyd relies on its customers to provide a complete set of cargo claim documents accurately in ONE submission and to respond to queries or settlement offers in a timely manner. On its journey to higher efficiency, Hapag-Lloyed will offer standard e-mail templates or online forms to clarify and simplify procedures for all customers.
Clients can track Hapag-Lloyd’s global performance on its seventh Quality Promise “Efficient Cargo Claims Handling” via the Quality Promise Customer Dashboard, which also offers regular updates down to the individual customer level.
WELCOMES ON BOARD 77 NEW TRAINEES
On August 4th 77 young talents started their maritime careers with Hapag-Lloyd in Hamburg. Some of the trainees will learn traditional nautical professions: 13 ship mechanics, 15 nautical assistant officers, 1 technical officer’s assistant will be trained as seafarers. A further 21 trainees will learn shore-based professions such as shipping clerks.
Another 14 ship mechanics, already started their training at the beginning of this year, and are currently on their first voyage with the “Chicago Express”. The 8,600 TEU ship is one of two Hapag-Lloyd training ships and is currently sailing in the Atlantic Loop 6 (AL6) from Southern Europe to the US East Coast.
In addition, we have 13 dual students at the Hamburg School of Business Administration and the Nordakademie, wo are pursing bachelor degrees in International Management, Logistics Management, Business Information Systems and Applied Computer Science.
“We are proud to welcome so many great young people to Hapag-Lloyd again” said Joachim Schlotfeldt, Chief Personnel and Global Procurement Officer of Hapag-Lloyd. “Supporting future generations as they enter the workforce is part of our understanding of sustainability. As the largest maritime training company in Germany, we are also setting an example to society”.
Hapag-Lloyd offers a total of twelve different training courses for professions on land and at sea. Most of the trainees are taken on after completing their training and continue to work for Hapag-Lloyd.
SANDY MCINNES
MPL NEWSLETTER EDITOR
